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Services

Clean & Fill Service

Arabica’s  renowned service means you can enjoy all the benefits of a superb refreshment system while we manage the day-to-day operation for you.

Fully Trained Vending Machine Operators

Our team of uniformed and fully trained vending operators will keep your machines topped up with the highest quality drinks and snacks. In addition they will clean and sanitise the equipment, which undergoes preventative maintenance to keep the service in perfect order.

All of our trained operators have a fully comprehensive knowledge of our products and extended backgrounds of vending expertise.  Backed up by a technical support team you can be confident of a top quality and reliable service.

We offer full account management information to our managed sites and can give tailored reports on all aspects of our service.

With the introduction of Blackberry handheld devices for our operators, we have seen dramatic increases in the reliability and quality of our operated service.

Ethically Sourced Ingredients

Supplying hot drinks made from ethical and sustainable ingredients and sources, together with healthy snack options, you can be sure of a top quality service from a socially aware and responsible company.

Arabica prides itself on its large and appealing snack and confectionary ranges. In addition to popular branded products, we also stock healthy and ethical options, and keep up to date with modern tastes and trends.

  • We have a large number of machines, which are filled and cleaned every day by our dedicated staff.
  • All our machine operators are fully trained on a continual basis to ensure that the highest standards are always met.
  • Machine Quality Control Assessments and Hygiene Audits are regularly conducted on all our machines.
  • Our staff are extremely efficient with counting and reconciling any cash from machines.
  • Machine operators are regularly and consistantly checking the drink quality and liaising with our customers' staff to ensure a high satisfaction level.

  • We are proud to boast some of the highest staff retention levels in the industry.

    Benefits of Telemetry Technology

    All our vending machines are fitted with telemetry technology, a small device that plugs into the machines’ DEX (Data Exchange) jack.  The telemetry reads the captured DEX information providing real time information.  Whether this is sales revenue transaction data (to inform if a machine is low on stock) or machine maintenance data (fault alarms).  This information is communicated wirelessly directly from the machine to our office and used to provide our customers with a more efficient service.

    Benefits of Telemetry Technology

    Maintenance

    Our engineers are always there if things go wrong

    We’ll regularly maintain your machines but if something goes wrong we’ll log and prioritise your call

    Our engineers resolve more than 96% of problems on first visit.  They carry most parts , items not in stock are normally acquired in 24 hrs

    Vehicle tracking devices help us act faster and be more efficient. Vendman machine software instantly reports faults and helps with reporting.

    Routine maintenance and regular cleaning of your vending machines usually keep everything working as it should.  But on those occasions when something does go wrong, our experienced engineers are there to help.

    As soon as you place your service call we will log the fault on our computerised system and track it until everything is resolved.

    Our vending machine software helps us react to your fault quickly and perform the necessary repairs in the fastest time possible.  It also assisits with stock control, accurate invoicing, cash management and reporting.

    Maintenance